SSL Frequently Asked Questions
TrueBusiness ID FAQs
What is SSL?
The SSL (secure socket layer) protocol is the web standard for
encrypting communications between users and web sites. Data sent via
an SSL connection is protected by encryption, a mechanism that
prevents eavesdropping and tampering with any transmitted data. SSL
provides businesses and consumers with the confidence that private
data sent to a web site, such as credit card numbers, are kept
confidential. Web server certificates are required to initialize an
What is QuickSSL?
QuickSSL is a web server certificate that allows consumers and web
sites to conduct safe e-commerce with encrypted SSL connections.
QuickSSL web server certificates are compatible with 98% of all
Why are QuickSSL web server certificates so inexpensive?
Historically, most SSL certificates cost $350 or more, but GeoTrust
has developed fully automated systems to verify that a certificate
purchaser has appropriate administrative rights to a web server's
domain. This greatly lowers our costs for issuing QuickSSL
certificates, and we pass those savings on to you. With QuickSSL,
you can assure your customers that their transactions and
information are secure on the Internet without having to pay an
What web browser programs are compatible with QuickSSL?
QuickSSL is compatible with Microsoft Internet Explorer® 5.01 and
higher and Netscape/AOL web browsers version 4.51 and higher,
comprising an estimated 98% or more of all web browsers in use
today. All other commonly used browsers may connect securely with
web servers using QuickSSL certificates. However, some older
browsers may display a dialogue box indicating that the certificate
is not trusted. This means that the certificated is not located in
the browser certificate store and, in most cases, the user will be
prompted to install it with a few clicks of their mouse.
How do I create a certificate-signing request?
See certificate-signing request generation (CSR) instructions.
How do I install my QuickSSL certificate?
See QuickSSL installation instructions.
is the process for installing a Web certificate?
- Submit your CSR & Contact Information and Agree to the Subscriber
- Submit your Organization Verification Information: Fax your Proof
of Organization information to 1-770-360-9571. Include
your domain name and order ID number on the cover letter.
If any of the above items do not match or are not submitted,
the processing of your certificate request will be delayed.
- Receive certificate via e-mail.
- Install certificate on Server
What Information must be submitted
to Geotrust as part of Verification Process?
Proof of Organization (any of the following will apply):
- Dun and Bradstreet DUNS number
- Articles of Incorporation or Business License
- Doing Business As (DBA) registration or Partnership documentation
- Sole Proprietorship documentation
In order to ensure a smooth verification process, ensure that the
following items are consistent with the order to have your
server certificate order processed
- The Registrant listed in the WHOIS records for the domain name in question
- The Organization appearing in your "Proof of Organization" documents or DUNS number
- The Organization entered into the CSR (Certificate Signing Request)
Please Note: If you represent a Government Department, Non-Government
Organization, or a University, then you should:
- E-mail us at firstname.lastname@example.org
- or call us at: 1-888-348-8043
- Note: All documents must
be provided in English or with an English translation
What should I do if my company is not the
registered owner of the domain?
If your company is not the registered owner of the domain (as verified through
a WHOIS lookup), you must get the ownership information
changed prior to submitting a certificate application. The
information can usually be changed by yourself, using the
username and password provided by your Reseller.
How long does it take to
get a Web Server Certificate?
From the time you submit
your application, the processing time for a Web Server Certificate
takes 2 to 3 business days.
How will I know if my application
for a Geotrust Web Server Certificate has been successful
You will be notified when the verification process is completed. If your application
has been accepted, you will receive your certificate via
an e-mail sent to the administrative and technical contacts
can I do if my application is not successful?
If your Web Server Certificate application is rejected, you can work
with the Support Team to determine the best way to submit a new
application. The main reasons that can lead an application to fail
- The domain name in the CSR is not registered to the authorizing business/organization.
- CSR is incorrectly formatted